NeuronLens
by VInfer.AI
Every Conversation Has a Story.
We Help You Understand It.
Transform your contact center with AI that analyzes 100% of calls, ensures RBI compliance, and delivers actionable insights that boost agent performance and customer satisfaction.
What NeuronLens Does
Comprehensive AI-powered post-call analysis that transforms every conversation into actionable business intelligence
100% Analysis
Every call analyzed with AI precision
Deep Insights
Sentiment, behavior, and outcome analysis
RBI Compliance
Automatic flagging of regulatory violations
Agent Coaching
Personalized improvement recommendations
Team Dashboards
Role-based insights and analytics
Seamless Integrations
Connect with your existing systems for unified workflow and data synchronization
CRM Integrations
Seamlessly connect with cloud storage and leading CRMs—Salesforce, HubSpot, Zoho, and more—including custom-built solutions—for real-time data synchronization.
- Salesforce integration with custom field mapping
- HubSpot contact and deal synchronization
- Zoho CRM workflow automation
- Custom API integrations for proprietary systems
- Real-time data synchronization and updates
Dialer Integrations
Seamlessly connect with enterprise-grade dialers such as Avaya, Cisco, and more—including custom-built systems—for real-time call routing, management, and synchronization.
- Avaya Communication Manager integration
- Cisco Unified Communications support
- Custom dialer system connectivity
- Real-time call routing and management
- Automated call logging and tracking
Agent Coaching & Training Excellence
Specialized training modules and personalized coaching that leads to higher performance and lower attrition rates
Personalized Coaching
- AI-driven performance analysis for each agent
- Customized coaching recommendations
- Peer comparison and benchmarking
- Individual development plans
Specialized Training Modules
- Agent-specific training tailored to performance gaps
- Industry-specific training content
- Compliance and regulatory training
- Skill-based learning paths
Training Impact
Complete Contact Center Intelligence
From comprehensive post-call analytics to detailed insights, NeuronLens provides everything you need to optimize your contact center operations
Post-call Analysis
- Comprehensive sentiment analysis after calls
- Detailed compliance violation detection
- Agent performance scoring and evaluation
- Call outcome analysis and insights
- Coaching recommendations based on call data
AI-Powered Intelligence
- Natural language processing for call transcription
- Emotion detection and empathy scoring
- Intent recognition and call categorization
- Post-call analytics for customer behavior insights
- Automated quality assurance scoring
Enterprise Security
- End-to-end encryption for all data
- RBI compliance monitoring and reporting
- Role-based access control
- Audit trails and data governance
- Enterprise-grade security infrastructure
Why Leading Contact Centers Choose NeuronLens
Proven results that drive business growth and customer satisfaction
35% Improvement in Agent Performance
Post-call coaching and personalized feedback help agents improve faster
90% Reduction in Compliance Violations
Automated monitoring ensures regulatory requirements are always met
25% Increase in Customer Satisfaction
Better conversations lead to happier customers and improved loyalty
99% Faster Quality Assurance
Automated scoring and analysis speeds up QA processes significantly
15+ Languages Supported
Comprehensive analysis across multiple languages and dialects
24/7 Expert Support
Dedicated support team ensures smooth operations around the clock
Ready to Transform Your Contact Center?
Join leading contact centers using NeuronLens to improve agent performance, ensure compliance, and deliver exceptional customer experiences.